Help Center
Frequently Asked Questions
Here are some answers to popular questions about us and products. Looking to get in touch or have other questions not listed? Contact us here
General
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Instead of inflating prices like you see in stores, we decided to price our products fairly and honestly.
The same items you see in stores!
We were tired of seeing stores take advantage of customers and decided to do something about it.
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We’re meticulous about the brands and products we carry. Every item is 100% authentic and genuine. We’re selective!
Every product that comes into our warehouse in Austin Texas is inspected and checked for quality…….seriously. All products are stored and shipped in original packaging.
We’ve built a trusted network of brands and suppliers. We only work with suppliers we know and trust: We meet with every supplier in person to make sure they fit our standards to provide you with the best brands.
The same suppliers for the big retail stores!
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We only offer 2 types of discounts: new customers and special events. We price our products so you don’t need to wait on sales or coupons.
Shipping and delivery
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Our scientists are currently working hard on package teleportation but until they figure that out…….here is our shipping guide!
Please allow 1-3 business days to process your order. Expect an email within 1 Week to let you know your order is on the way!
FLAT RATE SHIPPING: Orders are generally shipped within 1-3 business days using UPS or USPS.
Orders over $50 ship Free using standard shipping. A flat rate shipping fee of $8 applies to orders under $50.
We also offer express shipping for a fee of $20.
We currently cannot offer shipping to APO/FPO addresses, Alaska, Hawaii, or US Territories.
Fore details please refer to our shipping policy.
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Yes! We offer free shipping for orders over $50.
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Unfortunately, we do not currently offer international shipping.
Payments
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We accept payments from major credit card companies like Visa, Mastercard, American Express and Discover.
We also offer Apple Pay, Google Pay, Shop Pay and Paypal.
Plus we offer Klarna and Shop Pay for buy now pay later.
So many options!
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Yes, we offer Shop Pay and Klarna currently for buy now pay later options.
Please note: Your eligibility for these options are determined by the companies offering these services.
Returns and Protections
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Customers have 30 days to return items to us. We can currently only accept items that have been unopened and in the original packaging.
Customers now have the option to use Re:do when checking out. Opt into protection at the time of purchase to protect your shipment and get free returns on orders.
If you did not use Re:do protection you have 2 return options:
Get store credit minus a restocking fee
Receive a refund once we have received the item(s) minus a restocking fee. You will receive a return label through the return center.
You can start a return by going to our customer portal below:
Customer Portal
Returns are subject to final approval and inspection by our team.
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We work with a really cool company called Re:do.
Customers now can use Re:do when checking out. Opt into protection at the time of purchase to protect your shipment and get free returns on orders.
We want to make sure you are taken care of!
